Key Performance Metrics to Track in Last-Mile Delivery
Key Performance Metrics to Track in Last-Mile Delivery
Blog Article
Getting a package delivered right to your front door sounds simple — but there’s a lot going on behind the scenes to make sure it happens quickly and correctly. That last stretch of delivery, from the distribution center to the customer’s doorstep, is known as last-mile delivery. While it may be the final part of the journey, it’s one of the most important — and often the trickiest. That’s where tracking key performance metrics can really help companies stay on top of things. A tool like routecanal, for example, can help organize and analyze these important data points.
So, what should delivery teams be looking at? Let’s talk about a few key metrics that make a difference.
1. On-Time Delivery Rate
This might sound obvious, but it’s a big one. The main question is: Are deliveries arriving when promised? Late deliveries can lead to unhappy customers, and a low on-time rate might be a sign that routes need to be improved or that drivers are dealing with delays like traffic or bad directions.
2. First-Attempt Delivery Success
The goal is to get the package to the customer on the first try. Every extra trip costs more money in fuel and time. If a lot of deliveries are missed on the first attempt, it might be because delivery windows are too short or customers don’t know when to expect their packages.
3. Cost per Delivery
How much does it actually cost to drop off that package? This includes things like fuel, driver pay, and even toll fees. Keeping this number low without cutting corners can help companies offer better prices and still make a profit.
4. Customer Feedback
A box might arrive on time, but if it’s damaged or left in the rain, the customer won’t be happy. Tracking reviews and ratings from customers offers a quick snapshot of how well the delivery experience is going.
5. Route Efficiency
How many deliveries is a driver making in one trip? Are routes the shortest they can be? This metric looks at whether time and distance are being used wisely, which can save fuel and improve delivery speed.
Keeping an eye on these numbers can help delivery teams spot problems early, keep customers happy, and get packages where they need to go—fast and smooth. And at the end of the day, that’s what good delivery service is all about.